Credit Card billing is not working

sefsun

    i try to pay off my bills online but it keeps saying enter a vaild number. And my cards are working fine. Has anyone been running into this problem?

      All replies

      • tmo_chris

        Re: Credit Card billing is not working

        That is odd! Have you been able to pay your online T-Mobile bill with this card in the past? Can you try calling 611 from your phone and using our automated system to make a payment with that same card? This will let us know if the issue is with the card or just with the website.

          • divascookn

            Re: Credit Card billing is not working

            Hello, I also can't pay my bill with my visa card that's on file. I can with another card but don't have funds on that card. I have funds on my normal card that's on my tmobile. I tried 611 and tried to call thru the automated system but still says invalid card number. I don't understand this have been going on for over a year now. Just 1 day the system stop taking it. I pay other bills with my card. Don't understand why everytime I call or pay online it doesn't go thru. I shouldn't have to get cash and always go to a tmobile center to pay my bill every month. Sometimes like now, it's very inconvenient.  Can u please help.

            • 7605058905

              Re: Credit Card billing is not working

              The payment system is still not working!!! what is goin on??? is this something that you are aware of and will fix ??? I'm trying to upgrade and pay for a phone and I cant do it over the phone or online!!!!! whats going on please answer!!!

            • tmo_chris

              Re: Credit Card billing is not working

              Just wanted to check in with you here to see if you were still having issues with making your payment online. Let me know

              • magenta3480727

                Re: Credit Card billing is not working

                Second month in a row I try to pay my bill online via credit card and the system is too stupid to recognize it's a VALID NUMBER!  What is the matter with your website management???

                • magenta3572122

                  Re: Credit Card billing is not working

                  Same thing here!!! I tried customer service last night and the agent told me that it's probably  a system malfunction and that I should wait till next morning and try again, but then again she said she was not sure what's going on. I'd like to pay online not through the phone so I can print my receipt and dont want to go through the hassle of calling every time I pay my bill.

                  PLease fix this!!!!

                  • magenta3505755

                    Re: Credit Card billing is not working

                    I'm facing a similar issue with my pay as you go plan. Tried to refill but the system won't accept any credit card(although there is no fault with the cards, I checked it). Called the Tmobile customer support but they are clueless. Time to move on..

                    • magenta3480727

                      Re: Credit Card billing is not working

                      There are no issues with security on my computer... not only have I successfully used my card(s) on several other website for purchases, I am also an expert pc user that knows how to protect myself.  Trying to blame T-Mobile's obvious problem on their customers is beyond lame.  I was forced to drive to the local store to pay my bill again (not that 7 miles is a long way, but in this day & age why should anyone have to?). BTW using the SAME card that the website said wasn't valid.  To rub salt in the wound, I get a nasty-gram text 3 days after I made payment in person notifying me that my bill was past due.  T-Mobile is simply a very inept company and they havn't a clue how to treat a customer that has been with them for 6 years now.

                        • tmo_chris

                          Re: Credit Card billing is not working

                          I am so sorry that you had to go through that magenta3480727. If you have an issue making a payment with a specific card, we will usually recommend checking with the financial institution first but if everything is clear on their side, this is something that our support teams can definitely look into.

                           

                          magenta3505755 Glad to hear it is working now! Was the restriction put on your T-Mobile account or was this on your bank account?

                            • magenta3480727

                              Re: Credit Card billing is not working

                              tmo = you're completely missing the issue!

                              It is NOT my card, otherwise how would I have been able to successfully use the SAME CARD in person to make my payment?  It can be nothing other than faulty web coding.

                                • tmo_chris

                                  Re: Credit Card billing is not working

                                  I completely understand where you are coming from. Sometimes financial institutions may block or restrict online purchases/payments. This is the only reason that we ask that you contact your bank first. They will also be able to see the attempts made and give us a better understanding as to why it is failing. If they don't see anything on their side, it could very well be an issue with our site/your account which we can investigate for you. If you have already spoken with your bank and they do not have any restrictions, please call 611 from your phone and our care team will verify you and open up a support ticket with our web teams.

                            • abarcag2

                              Re: Credit Card billing is not working

                              I'm having the same issue! I have tried three different cards and it is saying that it is invalid!!I already used the cards for other purchases! This is very frustrating!!

                              1 of 1 people found this helpful
                              • magenta3671422

                                Re: Credit Card billing is not working

                                I have the same problem..I was able to make a payment on the 26th but cannot get it to accept my bank information now

                                1 of 1 people found this helpful
                                • yorda5

                                  Re: Credit Card billing is not working

                                  I'm Having the exact same problem.  When I try to pay my bill all I get is "Enter a valid credit card number" In crome, on Edge, and on the phone app. It doesn't have my old, saved cards ether. My bill is already over due and you get charged if you make payments over the phone.

                                  • magenta3671641

                                    Re: Credit Card billing is not working

                                    I'm having the same problem. I was able to call and make a payment over the phone and they waived the fee for doing so. But this does seem to be a persistent issue so I hope it's looked at on the company's end because with multiple people having this issue it doesn't seem to be about our cards. They were able to take the exact same card over the phone and while I was on hold with her I paid two other bills with that card online.

                                    • dejabrooooo

                                      Re: Credit Card billing is not working

                                      getting the SAME exact issue. Any answers??

                                        • tmo_chris

                                          Re: Credit Card billing is not working

                                          Hey folks! For this specific issue, we will need to pull up your information and verify there are no hangups with your specific accounts. If you have not already, please contact our customer care team so that we can investigate this issue further.

                                            • magenta3671641

                                              Re: Credit Card billing is not working

                                              I did I let them know when I called in and they told me they we're able to take the payment over the phone. That was the only courtesy that was offered me. I went back and try to enter it again and was given the same invalid response. Then I went to turn on payment for a monthly automatic draft and it accepted the car with no issue. It's only for singular payments that the minute I enter the card number it processes it as an invalid number. It's not when it tries to run the card, it's as soon as I enter it. As though it doesn't have enough numbers or doesn't begin with the right sequence. Same card is willing to monthly draft automatically through the online system. Same card can be processed over the phone with a person. That feels like a system error

                                              • nomajane

                                                Re: Credit Card billing is not working

                                                Hey Tmo Chris,

                                                your payment system is faulty.

                                                i can’t make a payment online or on the phone. I spent a long frustrating two hours on the phone being transferred from one department to the next only to be told I should use the automated system, then even that didnt work.

                                                The card I’m using is valid, it has funds and there are no holds on it.

                                                the fact that only option I have is to either cancel my service with T-Mobile or trek to find a T-Mobile store in a new city I’m visiting is beyond frustrating indeed.

                                            • magenta3762375

                                              Re: Credit Card billing is not working

                                              I've had the same issue today and a few months ago. I was able to pay just fine using the mobile app, but as soon as I enter my valid CC number on the online pay portal (windows 10 PC  Chrome browser) It's flagged as invalid. I definitely entered it correctly (I tried about a dozen times to make sure). This is a bug on the site. There is a mathematical check that you can do to determine if any CC number is valid. It's called the Luhn Algorithm. It doesn't tell you anything about the account holder or the funds, just that the number itself is a valid card number. Not all 16 digit numbers are. I strongly suspect that this check is failing, and it's likely run on the site itself before sending the number to the server. I'm not sure how to submit a big report to the T-Mobile web portal IT, so this is the best I can do.

                                               

                                              TMO_Chris, or another T-Mobile representative that sees this, If there is no open issues with online payments, go ahead and open one. If you need more info for debugging the issue, feel free to contact me. I don't want to log in in another month and see the same thing.

                                              Thanks,

                                              Bryan

                                                • nomajane

                                                  Re: Credit Card billing is not working

                                                  I seem to be having the same issue. I cant make a payment for data with a perfectly valid credit card. It keeps saying  the payment method is invalid. Very very very frustrating. All i want to do is purchase data with funds I have and T-Mobile can’t seem to help me achieve that.

                                                • magenta3480727

                                                  Re: Credit Card billing is not working

                                                  Hey T-Mobile... WAKE UP.. stop trying to pawn off your troubleshooting responsibility onto your paying customers.  To any other company it would be more than apparent that "the machine" is broken.  Suck it up and fix it like you should!  The higher-ups must not be reading these (if they are, shame on them) but if something isn't done soon, noise will be made on a much larger stage.

                                                  • magenta4167428

                                                    Re: Credit Card billing is not working

                                                    I am having the same problem 2/19/18...how is it possible that this is still happening after what seems from this post to be several months of complaints? Is there a solution?

                                                    • magenta4167428

                                                      Re: Credit Card billing is not working

                                                      I am having the same problem 2/19/18...how is it possible that this is still happening after what seems from this post to be several months of complaints? Is there a solution?

                                                      The same CC works fine on the phone pay...but I am have to sit through the ridiculous/time consuming automated system that asks for (over and over) but never seems to understand "YES" unless I shout in frustration.

                                                      Paying your bill shouldn't be a fight.

                                                      • magenta4169091

                                                        Re: Credit Card billing is not working

                                                        Hello,

                                                         

                                                        I am also facing this problem, can someone please find a solution to this problem.

                                                        • magenta4205874

                                                          Re: Credit Card billing is not working

                                                          This is still an ongoing issue. Sometimes I pay my bill early (most of the time), if not exactly on the due date. Today I logged in as normal to be told I cannot have my bill paid due to an invalid CC (which has been 1 of 2 used in the many years I have been a customer). It refused to accept the same card I have used for over a year (CC is not expired by any means).

                                                           

                                                          I called, Rep told me she could not process the card but could not provide me with a valid reason as to why, until I guess she attempted to charge the CC multiple times without my consent. But as we are talking about consent the 1st rep also told me that I was setup for auto-pay which is totally false. I *never* use auto-pay for my phone bill and never allowed TM to add this to my account.

                                                           

                                                          At this point I ask to speak with her supervisor and while on hold with the supervisor I log into my bank to check it out, it seems the 1st rep attempted to charge the CC 3x which all reversed immediately (but I only knew from logging into my bank, neither her nor her supe bothered to tell me). By the time the supervisor is on the phone and I update her she tells me there is nothing they can do to fix either the website or accept the payment via phone. I told her that is because the first rep locked my account due to multiple charges, supe had no real response to that.

                                                           

                                                          I am actually trying to pay my bill as I have faithfully for years now, accept my funds, fix your payment processing system, educate your reps.

                                                          • brynomon

                                                            Re: Credit Card billing is not working

                                                            I am having a similar issues as well. Upon logging in today I found that my username would not be accepted and to use my cell number. I did that and went to make a payment. When I attempted to make a payment I was presented with a web page that had no credit cards on record. So I tried adding my card again to make a payment and received an error that I need to enter a correct CC#.

                                                             

                                                            Ugh!

                                                            • amydionne

                                                              Re: Credit Card billing is not working

                                                              Here it is May 2,2018 and having the same exact issue cant add a credit card or a bank. Not a good way to start my service. This is your side tmobile nit the end user.