Don't receive automated account verification text messages.

ben.murken@gmail.com Jan 18, 2017 1:17 AM

Member Since: Jan 3, 2017

For any site I visit (desktop or mobile version) that has a 2-step authentication and sends out a text message with an access code, I don't receive that message on my phone. I do receive texts from other cell phone numbers. And I can see the messages on both the standard message app that comes on the Samsung, and the Google app that I mostly use for texts.

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Re: Don't receive automated account verification text messages.

tmo_mike_c Jan 9, 2017 10:42 AM (in response to ben.murken@gmail.com)

Member Since: Jun 25, 2012
I've had trouble with this too in the past. This is something that can be fixed by our Care team. If you Contact Us, we can have a specialist check your account and make sure these message aren't being blocked. The last step is filing a Trouble Ticket to have our engineers take a look at your connection on the back end and help fix anything that's stopping them from coming through.
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- Re: Don't receive automated account verification text messages.
  
  ben.murken@gmail.com Jan 9, 2017 8:12 PM (in response to tmo_mike_c)
  
  Member Since: Jan 3, 2017
  
  Yep, contacted a specialist that removed a block on short text codes. Should be good now. Thank you.
  
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  - Re: Don't receive automated account verification text messages.
    
    tmo_mike_c Jan 11, 2017 8:40 AM (in response to ben.murken@gmail.com)
    
    Member Since: Jun 25, 2012
    
    Awesome!
    
    Thanks for coming back and keeping us posted on this.
    
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