All replies
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Re: Don't receive automated account verification text messages.
tmo_mike_c Jan 9, 2017 10:42 AM (in response to ben.murken@gmail.com)- Member Since: Jun 25, 2012
2 of 2 people found this helpfulI've had trouble with this too in the past. This is something that can be fixed by our Care team. If you Contact Us, we can have a specialist check your account and make sure these message aren't being blocked. The last step is filing a Trouble Ticket to have our engineers take a look at your connection on the back end and help fix anything that's stopping them from coming through.
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Re: Don't receive automated account verification text messages.
ben.murken@gmail.com Jan 9, 2017 8:12 PM (in response to tmo_mike_c)- Member Since: Jan 3, 2017
2 of 2 people found this helpfulYep, contacted a specialist that removed a block on short text codes. Should be good now. Thank you.
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Re: Don't receive automated account verification text messages.
tmo_mike_c Jan 11, 2017 8:40 AM (in response to ben.murken@gmail.com)- Member Since: Jun 25, 2012
Awesome!
Thanks for coming back and keeping us posted on this.
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Re: Don't receive automated account verification text messages.
magenta4392387 Mar 14, 2018 11:38 AM (in response to ben.murken@gmail.com)- Member Since: Mar 14, 2018
I am having the same problem on my line. Is there anyway I can get assisted on this issue too?
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Re: Don't receive automated account verification text messages.
leckster Jan 22, 2019 11:51 AM (in response to magenta4392387)- Member Since: Jan 22, 2019
Call TMobile customer support and request to enable "Short Codes" like for bank and automatic verification. You will then have to restart your phone and possibly wait for 1-2 hrs for it to kick in.
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Re: Don't receive automated account verification text messages.
magenta7800102 Feb 24, 2019 1:42 PM (in response to ben.murken@gmail.com)- Member Since: Feb 24, 2019
1 of 1 people found this helpfulIt appears that T-Mobile did an update and turned off the short codes as default. My phone showed the short codes enabled but T-Mobile had it disabled. Customer care enabled and the problem is resolved. I don't know if disabling and then enabling on the phone would correct the problem.
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Re: Don't receive automated account verification text messages.
arianagemini1975 Feb 24, 2019 8:07 PM (in response to magenta7800102)- Member Since: May 26, 2017
I need to be refreshed as to how to go about disabling then reenabling the short codes. Please and thank you.
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Re: Don't receive automated account verification text messages.
magenta7800102 Feb 25, 2019 6:54 AM (in response to arianagemini1975)- Member Since: Feb 24, 2019
It is different on each phone. These are the instructions for the Galaxy S7 Edge. However, you might want to consider just calling customer care at 611 to verify whether it is set correctly.
Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10
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Re: Don't receive automated account verification text messages.
magenta6720737 Jul 11, 2019 8:35 AM (in response to magenta7800102)- Member Since: Nov 6, 2018
Yes but why should I have to use my personal time and work through a robo-service call center aitch-ee-double hockeysticks in order to receive my texts? I don't really want my phone company deciding which of my texts I want to see and I don't want to have to notice that something is missing.