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2 of 2 people found this helpfulI've had trouble with this too in the past. This is something that can be fixed by our Care team. If you Contact Us, we can have a specialist check your account and make sure these message aren't being blocked. The last step is filing a Trouble Ticket to have our engineers take a look at your connection on the back end and help fix anything that's stopping them from coming through.
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2 of 2 people found this helpfulYep, contacted a specialist that removed a block on short text codes. Should be good now. Thank you.
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Awesome!
Thanks for coming back and keeping us posted on this.
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I am having the same problem on my line. Is there anyway I can get assisted on this issue too?
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Call TMobile customer support and request to enable "Short Codes" like for bank and automatic verification. You will then have to restart your phone and possibly wait for 1-2 hrs for it to kick in.
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1 of 1 people found this helpfulIt appears that T-Mobile did an update and turned off the short codes as default. My phone showed the short codes enabled but T-Mobile had it disabled. Customer care enabled and the problem is resolved. I don't know if disabling and then enabling on the phone would correct the problem.
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I need to be refreshed as to how to go about disabling then reenabling the short codes. Please and thank you.
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It is different on each phone. These are the instructions for the Galaxy S7 Edge. However, you might want to consider just calling customer care at 611 to verify whether it is set correctly.
Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10
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