All replies

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  Re: Don't receive automated account verification text messages.

  tmo_mike_c Jan 9, 2017 10:42 AM (in response to ben.murken@gmail.com)

  • Member Since: Jun 25, 2012

  I've had trouble with this too in the past. This is something that can be fixed by our Care team. If you Contact Us, we can have a specialist check your account and make sure these message aren't being blocked. The last step is filing a Trouble Ticket to have our engineers take a look at your connection on the back end and help fix anything that's stopping them from coming through.
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    Re: Don't receive automated account verification text messages.

    ben.murken@gmail.com Jan 9, 2017 8:12 PM (in response to tmo_mike_c)

    • Member Since: Jan 3, 2017

    Yep, contacted a specialist that removed a block on short text codes. Should be good now. Thank you.
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      Re: Don't receive automated account verification text messages.

      tmo_mike_c Jan 11, 2017 8:40 AM (in response to ben.murken@gmail.com)

      • Member Since: Jun 25, 2012

      Awesome! 

       

      Thanks for coming back and keeping us posted on this.
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  Re: Don't receive automated account verification text messages.

  magenta4392387 Mar 14, 2018 11:38 AM (in response to ben.murken@gmail.com)

  • Member Since: Mar 14, 2018

  I am having the same problem on my line. Is there anyway I can get assisted on this issue too?