Hello, This past November I jumped ship from my former carrier when I saw this steal of a deal from T-mobile.
They had two great promos active I thought would be perfect for my family of four.
The first promo was for a set of 4 lines for $140/mo. (1st line, 70/mo, 2nd is 50/mo, 3rd is 20/mo, 4th is free)
The other promotion that was running was either $800 in gift cards for trade ins, $200 per phone for 4 phones. OR
$200 in bill credits per line, up to 4 lines w/ port in. I opted for the latter.
(Images attached for the promos at bottom.)
When my first bill came, my jaw dropped. It totaled $188.13, after taxes. No bill credits, no promotional rate. I contacted them and they said they'd look into it. Some time later they let me know that I was getting the promo rate and it might take a couple billing cycles for the credits to take effect. Well, that made sense, $160/mo is their current rate after the auto pay discounts, but that isn't what I signed up for.
I leave it be for a month hoping they had fixed it. The next bill rolls in, $197.29. I'm livid at this point and look into the charges. It seems their process for porting in numbers is canceling old lines for a partial refund and opening a new one at full cost. So I contact them again. After being told what the charges were over and over and over again. I get someone who at least realizes the frustration and credits me $80; which I am very grateful for, it offsets the first 2 over payments, more or less.
So here I am, dreading my next bill that will invariably be some $200, not the $140/mo minus credits, that I signed up for.
Any tips, ideas, advice?