Received a signal booster because my hotspot only got one bar. Signal booster shows 3+ bars in the window unit, the other unit shows "9". Hotspot only shows 1 bar and best download speed I get is 3-4Mbps. Upload is <1Mbps. Is the hotspot not linking up to the signal booster?
Oh man rlilje. That's a bummer it's giving you fits.
Have you already tried to take out the SIM card for a moment, put it back in and give the Alcatel a restart to see if it connects?
Please let me know what happens with this. I ordered a signal booster as well for my hotspot. I'm hoping this will somewhat mediate my weak signal issues.
Hiya rlilje - how's your hotspot connecting with the booster these days?
jskier did yours arrive yet? How is it working out?
Hopefully you're both getting improved signal strength by now!
Removed SIM card and reinserted after 5 minutes. Still same issues. Signal strength on the "mobile.hotspot" landing page only shows 1 bar. Signal booster window unit shows 3 bars. Other unit shows "9". Recent "Speedtest" results are: Download 5.45Mbps, upload 0.80Mbps (average). Thus far, the signal booster has been a BUST. Any other suggestions? How can I tell if the signal booster and the hotspot are actually talking to one another?
Came yesterday. I will be installing this weekend, and will follow up.
The booster setup won't work. Called support and they said it is a defective receiver (couldn't get it to display a number; just stayed in progress for several hours in a few different locations). Returning to the store today, not going to try another one.
Going to need to use another carrier for this location long term, they have a tower nearby and other folks who use the location have had no issues with service inside a small home. TMO hot spot still works for the most part, but not worth the hassle of mounting it on a window long term.
Thanks for the follow up though.
Yikes. Sorry to hear that, jskier. It's a bummer that you spent the effort trying to set up the equipment only to find out it was defective, but I appreciate that you tried. I hope that you'll be able to use our service in your location without a coverage solution in the future, but obviously you have to do what's best for your family and your safety - a stable connection is key. Thank you for updating, and best wishes!
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