T mobile devices are way over priced and customer care doesn't seem to be helpful

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  Re: T mobile devices are way over priced and customer care doesn't seem to be helpful

  e2k Dec 30, 2016 11:13 AM (in response to bumblebee2006)

  • Member Since: Jan 7, 2015

  So you made an $800+ purchase without doing any price comparisons,, and now you're turning around and blaming the vendor? That's rather odd.

   

  I'm not sure what you want T-Mobile to help you with. Do you want to return the phone? Do you want them to tell you who sells the phone cheaper? It seems to me you've made your decision, and can either return the phone within the 14-day window, or keep it.

   

  Am I missing something here?
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    Re: T mobile devices are way over priced and customer care doesn't seem to be helpful

    theartiszan Dec 30, 2016 11:18 AM (in response to e2k)

    • Member Since: Jul 15, 2011

    Ongoing example how the problem is no fault of the consumer anymore and expects all this with to be done for them and then getting upset with retailers when they don't.
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    Re: T mobile devices are way over priced and customer care doesn't seem to be helpful

    bumblebee2006 Dec 30, 2016 11:18 AM (in response to e2k)

    • Member Since: Dec 30, 2016

    I'm trying to find is there a way t mobile would do the price via bill credit or something?

     

    Thanks for the response!
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      Re: T mobile devices are way over priced and customer care doesn't seem to be helpful

      e2k Dec 31, 2016 12:38 AM (in response to bumblebee2006)

      • Member Since: Jan 7, 2015

      bumblebee2006 wrote:

       

      I'm trying to find is there a way t mobile would do the price via bill credit or something?

       

      Thanks for the response!

       

       

      I can't speak for T-Mobile (this is primarily a user to user forum), but I think the chances of your getting a credit are about zero. You bought a product at the advertised price and T-Mobile does not have a price matching policy.

       

      As I said before, it seems to me that your choice are to keep the phone (sans any price matching credit) or return it (and possibly incur restocking fees).