Can anybody from T-mobile help me with this promotion? Here's the information I have:
9/19. Ordered Iphone 7 through tmobile.com
9/28. Received Iphone 7
9/30. Sent Trade-in (Iphone 6S)
10/03. Trade-in received by T-mobile
10/05. Got $265 Credit applied to my account for trade-in
After that, I requested the trade-in to be applied to my EIP account for the line associated with the Iphone 7 which it was, and waited patiently the 2 billing cycles I was told.
The promotion was never applied to my EIP account, therefore I never got any monthly credits. I have spoken with at least 4 customer service representatives for the past 2 months. Two of them called me back to follow up with me, and promised me the credits will show up on the next billing cycle. They also told me they were going to call me back to follow up with me again once the new statement was generated, but they never called me back. One of them even promised me to credit me back the remaining balance of the promotion all at once, since I had been waiting for a while, but again I never heard back from her again.
I just called this afternoon once again, and it was such a painful experience speaking with this Rep. He didn't really know how to the promotion worked at all. At the end, he finally got it, and he was going to escalate my issue to his business team, that I should expect a call from them in 5 business days.
I really have no hopes in getting a call back, which it is why I am asking for help on this forum.
Any help is appreciated.