Has anyone experienced a bill increase after doing the free iPhone 7 pre-order promotion? I got the iPhone7 Plus 128gb and made the down payment on it, and from what I understood about the promotion, the monthly cost of the phone would be covered by credits over a 24 month period. I've spoken to about 7 reps about this, all of whom I got conflicting information from, but the most recent rep I spoke to told me the $10 increase I'm seeing on my bill is normal. I was told that only the base iPhone 7 32gb was truly free, and everything beyond that would not be completely covered by the monthly credits from T-Mobile. Looking back on the wording of the promotion, I'd say it's pretty deceiving at best since I thought my bill would remain unchanged once the credits started kicking in:
Get your new iPhone 7 on us! Starting September 9 at 12:01am PT, all new and current T-Mobile customers can pre-order a new iPhone 7 32GB and get it on us when you trade in your iPhone 6 or newer model (any memory variant). Want a different model or more memory? Just pay a little more upfront – it’s only $120 to upgrade to iPhone 7 Plus 32GB, and each memory increase is an additional $100.
The mechanics are simple – when you trade in your current iPhone 6, 6 Plus, 6s or 6s Plus, you’ll see a monthly credit on your T-Mobile bill. After 24 months, you’ll have paid nothing and will owe nothing on your iPhone 7 32GB. To be eligible for this promotion, you’ll need to own your trade in device outright – in other words, you can’t still be making payments on it – and it needs to turn on, not have water damage, and the screen can’t be shattered.