Oh goodness! I'm sorry that we're already off to a rough start. Longer hold times aren't fun at all. I don't have the option to have someone from our Support Community contact you directly as we do not have account access. However, if you're logged into your My T-Mobile account you should see the option to chat with a representative on the right-hand sidebar or you can contact T-Force (our social media customer service team) by selecting the Twitter or Facebook icons in my signature.
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