We have seen this happen a few times with the Samsung watches and it appears to be a provisioning issue on the back end. I would recommend that you reach out to our special DIGITS beta support team using the number provided to you in your welcome email so they can get you updated.
This thread was the product of our fantastic collaborators during DIGITS Beta! As many terms have changed and bugs have been exterminated since the Beta launched, the information here may no longer be accurate. If you still have a question, please search our active threads or ask a new question in the DIGITS space!