Gear S3 and Primary Number

puxo

    I'm using the single number, multiple devices option for Digits and have run into an issue with my Gear S3.  It receives calls and texts to my primary number without issue.  The problem is when I dial out from the Gear S3 it goes out as my Digits virtual number instead of my primary number.  Am I missing something in the setup to make that happen?

      All replies

      • tmo_chris

        Re: Gear S3 and Primary Number

        Hey puxo

         

        We have seen this happen a few times with the Samsung watches and it appears to be a provisioning issue on the back end. I would recommend that you reach out to our special DIGITS beta support team using the number provided to you in your welcome email so they can get you updated. 

        • tmo_marissa

          Re: Gear S3 and Primary Number

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          This thread was the product of our fantastic collaborators during DIGITS Beta! As many terms have changed and bugs have been exterminated since the Beta launched, the information here may no longer be accurate. If you still have a question, please search our active threads or ask a new question in the DIGITS space!