Can't send/receive images over text after porting # from Verizon

jcclose1@gmail.com

    Hi there!

    I recently ported my # from Verizon and kept my Verizon Samsung S7. I can not send/receive images over the stock messaging app or others like Google Hangouts. T-Mobile support offered me no solution besides "Hey, try calling Samsung about that." We checked all the various settings and they're supposedly configured to allow sending multimedia over MMS.

     

    Does anyone know a workaround? This seems like an incredibly basic capability and I am surprised that T-Mobile isn't better prepared to facilitate seamless transitions from other carriers, since so much of their current business is targeted at poaching Verizon customers.

     

    Thanks,

    Jason

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