How to sim unlock

alopez88

    How to sim unlock

      All replies

      • gramps28

        Re: How to sim unlock

        You need to be a customer of Tmobile USA and meet the requirements in the link below.

         

        Unlock your mobile wireless device

        • dooguns

          Re: How to sim unlock

          My S6 edge is sim locked for no reason and I cant get any help from customer service. I bought it in a t-mobile store in Maui Hawaii and paid full price (no contract)  and carried on with prepaid. I double checked with guy in the store it was unlocked because I new I was moving back to the UK. in a couple of months. I was in Hawaii for 9 years and was with t-mobile the whole time. I've been back in the uk for 6 months and the phone was working with a different sim card but last month my phone is sim locked with this stupid app. And yeah it doesn't work. I called customer service with IMEI number etc but didn't get any help.

          So I've paid $600+ for a phone from T-mobile that doesn't work , then get no help or any advice. But why was this app or T-mobile block thing on this phone after I paid in full for the phone and explained I needed it unlocked because I was heading back to the uk. No help with custumer service which wasn't cheap to call from the uk. Try to contact T-mobile online which I have an account but cant get into. I put my email address  and password in, which should be enough to access my account but then it wants to confirm with a text . Obvious I cant becuse Idont have the same sim card anymore because im in the UK so I cant contact online either.

          This is so wrong and messed up .

          Can someone please get back to me with anything?

          My US T-mobile number was

          xxx-xxx-xxxx

          IMEI 359717060638620

          MODEL G925T

          My email is EDIT: TMo_Chris - remove personal info

          Please help,im screwed right now

           

          Simon Jones

          Aloha

          • dooguns

            Re: How to sim unlock

            My S6 edge is sim locked for no reason and I cant get any help from customer service. I bought it in a t-mobile store in Maui Hawaii and paid full price (no contract)  and carried on with prepaid. I double checked with guy in the store it was unlocked because I new I was moving back to the UK. in a couple of months. I was in Hawaii for 9 years and was with t-mobile the whole time. I've been back in the uk for 6 months and the phone was working with a different sim card but last month my phone is sim locked with this stupid app. And yeah it doesn't work. I called customer service with IMEI number etc but didn't get any help.

            So I've paid $600+ for a phone from T-mobile that doesn't work , then get no help or any advice. But why was this app or T-mobile block thing on this phone after I paid in full for the phone and explained I needed it unlocked because I was heading back to the uk. No help with custumer service which wasn't cheap to call from the uk. Try to contact T-mobile online which I have an account but cant get into. I put my email address  and password in, which should be enough to access my account but then it wants to confirm with a text . Obvious I cant becuse Idont have the same sim card anymore because im in the UK so I cant contact online either.

            This is so wrong and messed up .

            Can someone please get back to me with anything?

            My US T-mobile number was

            xxx-xxx-xxxx

            IMEI 359717060638620

            MODEL G925T

            My email is: EDIT: TMo_Chris - remove personal info

            Please help,im screwed right now

             

            Simon Jones

            Aloha

            • dooguns

              Re: How to sim unlock

              Chris!!!!!!!  im so sorry for sounding like a mad man on my recent posts. I appreciate it that you were still polite and helpful and gave me some great advice because geuss what?!!!!! They fixed my Phone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Im over the moon!  I cant believe it, so happy.  I went to T-Force through twitter like you said , told them the problem I was having and gave them my number and imei number and that was basically that.  The only thing that took a while was they couldn't find my account. I went to my email history and sent them some screenshots of some t-mobile emails I had received before which worked out fine. Reason why they couldn't find my details at the beginning was because i was always using a pre paid plan when I was in the US. When I went back to the uk ,6 months later my account was deleted and my old number was being used by someone else because it was an inactive account. They were so helpful. I cant thank you enough for helping me out and giving me the info I needed! I was literally about to through my phone in the trash! I apologise again for being a bit of a jerk . Your awesome!  Have a great day, Aloha XX