Does anyone have issues receiving verification texts? For example, I need to receive a verification text to apply for a job but my phone will not receive them. Is there a way to fix this? Or does it seem like an account issue?
Hey querobison! We definitely don't want to be the hold-up that stands between you and a new gig. Verification texts usually come from numbers called short codes - we have some Short Code Troubleshooting steps available. On postpaid accounts sometimes they're blocked or blacklisted to prevent charges that might be associated with them, but on other account types they simply may not work. Do you recall ever blocking premium services with us? If so, you can undo a Content Block through MyT-Mobile using the steps here! Let me know if that helps get those messages rolling in!
I have this issue everytime I switch my SIM to another phone or factory reset it seems. Sometimes it's just an every-other-week issue.
I contacted Tmo Support and the issue has been stuck in a trouble ticket limbo for a while now. I was told by the same folks that it "might" be a tower-side server issue, blocking what it thinks are premium texts. Somehow, the tower I connect to near home sets an account-level block on shortcodes.
I only know the block is back on when I make a purchase and get an email only, instead of a email and text. Then, I have to call in again and have the block removed.
Doesn't make a lot of sense to me, but I'll update if the issue is every permanently resolved.
snn_555 yuck! I didn't know you had an on-again off-again short code issue, that stinks! The term "ticket limbo" has me cringing. Has it been escalated? Does it seem to happen to anyone else on TMO in your area (not assuming there are other TMO users in your home, but if there are - does it happen to them)?
T-mo support called me back. Said it was all rectified, but could not explain what caused the issue. Stated they would call back in 5 days to recheck.
I was just checking in to make sure they called back checked!
They did not.
Ugh, okay. I'm gonna send you a PM and get some info.
Hi querobison - I just wanted to see if you'd had a chance to reach out yet or if this issue had resolved itself. Fingers crossed that you were able to get that new job! snn_555, I know Lauren's on top of this but given the holiday break I also just wanted to ask if there are any updates on your front. Thanks for bearing with us!
I haven't noticed any other issues since switching back to my G4 from my Zmax Pro.
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