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  Re: Pixel promo - already submitted. Phone defective; got a new one. What do I do?

  tmo_amanda Dec 8, 2016 5:19 PM (in response to starwarsfr3ak)

  • Member Since: Oct 4, 2012

  Hey Hey, starwarsfr3ak!

   

  I don't want you to miss out on your promo over something that couldn't be controlled on your end. Did you have to re-purchase the Pixel completely? Did you receive a separate receipt for the new Pixel?

   

  The rebate will likely be denied due to the IMEI that you submitted isn't in use on your line. The good news is that you'll have an opportunity to resubmit your promo. The only downside to resubmitting is that you'll have to play the "waiting" game again.
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    Re: Pixel promo - already submitted. Phone defective; got a new one. What do I do?

    starwarsfr3ak Dec 8, 2016 5:39 PM (in response to tmo_amanda)

    • Member Since: Oct 25, 2016

    I had it exchanged. I got an exchange receipt but not an actual 'new' receipt.

     

    Do I need to wait until the first rebate gets denied to resubmit the new one?
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      Re: Pixel promo - already submitted. Phone defective; got a new one. What do I do?

      tmo_amanda Dec 14, 2016 10:38 AM (in response to starwarsfr3ak)

      • Member Since: Oct 4, 2012

      Hey starwarsfr3ak!

       

      Just wanted to stop in to say that I'm working on this one for you. I'm waiting for a few replies to see if there's a workaround or what we can do from here.

       

      Thanks a million for being so patient!