Hey Marjorie - thanks for bringing your device to T-Mobile! I'd love to help you get it updated if I can. Are you seeing the notification that you have an update available, and you're just not able to complete it? So far have you only tried to update from your phone?
Hi hi! Just wanted to drop in and see if you'd had a chance to attempt that update using Kies (if you weren't already trying that method). Let us know if that worked for you - definitely hoping you're using updated software!