headphones noise

0302huang1

    when I use wechat to listen to the voice message, it makes  noisy. ´╝łnot speaker) I can not hear clearly

      All replies

      • tmo_marissa

        Re: headphones noise

        Hey 0302huang1, sorry to hear about this noise problem - I'm sure it doesn't make it easy to communicate!  Is this happening with everything you listen to through your headphones, or just WeChat?  Have you tried more than one set of headphones?

         

        - Marissa

        • tmo_marissa

          Re: headphones noise

          Hmmm - let me clarify, you can hear WeChat voice messages when you connect a headset, but not when you're listening directly from the phone - and this does not happen with any other type of message?

           

          It sounds like a permissions issue - WeChat would need permission to play a message through your phone, although it seems like it's playing just fine through AUX.  You would have this same problem recording messages if WeChat didn't have permission to use your phone's microphone.

           

          We're not really able to troubleshoot third party apps because we're only trained to support native apps here - but I did some digging online for you and found a WeChat help page that might be useful as far as providing instructions on how to look for the permissions section and make sure everything's turned on.  You can check it out here: WeChat Help.  Can you take a look and let me know if that helps?

           

          - Marissa

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          • tmo_marissa

            Re: headphones noise

            Hey there!  Just wanted to see if you'd been able to work with WeChat to get this issue resolved!  Hope everything's going okay - we'd love to know what the fix was if they were able to offer one!

             

            - Marissa

            • tmo_marissa

              Re: headphones noise

              I'm sorry that you're still having this problem 0302huang1.  If it's isolated to your device, then in the case of third party apps I'd recommend first uninstalling and then reinstalling the app.  I know you've been dealing with this for some time, so you may have already attempted this - can you let me know if you have?

              I was assuming WeChat was the issue because it seemed like that was the only time you were experiencing this noise problem - I'm so sorry if I read that incorrectly!  Do you have the issue with other sound from native apps on your device as well?

               

              - Marissa

                • tmo_marissa

                  Re: headphones noise

                  Happy New Year!  Just wanted to drop in and see if you'd had a chance to check for any similar noise issues on stock/native apps on your device!  I know this is a pretty busy time of year - if you've had the opportunity to test it out, please let us know!

                   

                  - Marissa