One of the worst business strategy by T-Mobile is that each retail store is their own entity or it seems that way. Here's why:
I've returned two Note 7s in October and being charged for them. Why? Because I've returned them at one of their retail store. In their records it shows I've traded in two Note 7s for two S7 Edges. Yet, I am being charged for the Note 7s because they have no record of the tracking numbers of the phones. Why am I doing their employees work as a customer? Why should I keep track of the phone being returned once I return it at a store.
This shows that I shouldn't trust the employees at the retail store because if they lost the phones, what would happen? I don't know, but from the way things are going I would probably have to pay for the phones if they lost it. I will see what happens when I find the time to go to the same retail store and deal with the hassle myself since there is lack of communication between local retail stores and HQ.
Bottomline is that T-Mobile has shown me after multiple calls with them, I as the CUSTOMER is responsible with any returns. Any customers who are experiencing similar problems with the return of Note 7, I would like to know how T-Mobile has handled this issue. It's obvious almost no one is trained to handle this issue. No customer should go through this kind of problem. Don't participate on the recall if you're going to charge customers. If there were enough customers, it can easily become a class action suit.
Oh on top of the two charges, I didn't even get the $100 credit per exchange.