Hey denisesnyder2 - what a bummer! We're thrilled that you want to bring another line to T-Mobile. We don't have account access in this forum, so our assistance sadly is limited - but can I ask what step of the process this hang-up happens during? I know that there's a credit card verification measure that's taken for account protection - is that where the hang up occurs? I wonder if trying a different card might help. I definitely don't want you to give up on this!
Weekend greetings! I wanted to stop by and ask if you'd ever been able to get past this hiccup and add that line! How is everything going?