All replies
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Re: Problem accessing info from customer support
tmo_chris Nov 25, 2016 12:05 PM (in response to 7033369106)- Member Since: Nov 19, 2011
Was this the article you were looking for? User guide & Getting started: Samsung Galaxy Note 3
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Re: Problem accessing info from customer support
7033369106 Nov 25, 2016 12:11 PM (in response to tmo_chris)- Member Since: Nov 25, 2016
No the user guide did not help.
The link I was sent is:
https://support.t-mobile.com/docs/DOC-27650
When I try to go to this link I get an "access denied" message.
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Re: Problem accessing info from customer support
tmo_chris Nov 25, 2016 1:12 PM (in response to 7033369106)- Member Since: Nov 19, 2011
That is odd. That link takes me to the Note 3 user guide. What was the nature of the phone call you had with tech support? I may be able to find a support article you need.
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Re: Problem accessing info from customer support
7033369106 Nov 25, 2016 1:59 PM (in response to tmo_chris)- Member Since: Nov 25, 2016
The notification line on the phone shows an icon that is not in the user
manual/guide.
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Re: Problem accessing info from customer support
7033369106 Nov 25, 2016 2:05 PM (in response to tmo_chris)- Member Since: Nov 25, 2016
The icon looks like drawing I attached file
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Re: Problem accessing info from customer support
7033369106 Nov 29, 2016 6:13 AM (in response to tmo_chris)- Member Since: Nov 25, 2016
Any progress on this problem? I sent you a drawing of the icon attached to
my last reply. Did you receive that?
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Re: Problem accessing info from customer support
tmo_chris Nov 29, 2016 8:10 AM (in response to 7033369106)- Member Since: Nov 19, 2011
I did not receive anything Can you try clicking the little camera icon in your reply and attaching the image again?
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Re: Problem accessing info from customer support
7033369106 Nov 29, 2016 8:32 AM (in response to tmo_chris)- Member Since: Nov 25, 2016
Rotate ninety degrees right to get proper orientation.
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Re: Problem accessing info from customer support
tmo_chris Nov 29, 2016 8:37 AM (in response to 7033369106)- Member Since: Nov 19, 2011
I am still not getting any images from you. Can you try uploading your image to some image hosting site and then linking it here?
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Re: Problem accessing info from customer support
7033369106 Nov 29, 2016 9:16 AM (in response to tmo_chris)- Member Since: Nov 25, 2016
I put it on Google's Cloud photo share. I also sent you another email from
the Google photo share. I tried iCoud, but couldn't make it work. If you
still haven't gotten it, do you have a FAX number?
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Re: Problem accessing info from customer support
tmo_chris Nov 29, 2016 9:27 AM (in response to 7033369106)- Member Since: Nov 19, 2011
What email address are you sending these messages to? We don't have an email or fax intake here in the support community unfortunately. If you want to upload your picture here http://imgur.com/upload and then reply to this thread with the link that would be best.
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Re: Problem accessing info from customer support
7033369106 Nov 29, 2016 9:49 AM (in response to tmo_chris)- Member Since: Nov 25, 2016
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Re: Problem accessing info from customer support
tmo_chris Nov 29, 2016 9:59 AM (in response to 7033369106)- Member Since: Nov 19, 2011
Okay thanks! That is a good drawing! I can easily tell from that drawing that it's the NFC (Near Field Communication) icon. You can find more about this feature using this article and typing "NFC" in the search field.
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Re: Problem accessing info from customer support
7033369106 Nov 29, 2016 10:08 AM (in response to tmo_chris)- Member Since: Nov 25, 2016
Thank you very much for your time and effort. I checked my phone and I had
enabled the NFC function in the settings screen. I did not notice that it
triggered the display of the icon, which I could not find in the manual.
Thank you again! Have a good week.
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Re: Problem accessing info from customer support
tmo_chris Nov 29, 2016 10:26 AM (in response to 7033369106)- Member Since: Nov 19, 2011
Anytime! Glad we could get this figured out for you!
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Re: Problem accessing info from customer support
tmo_chris Nov 29, 2016 10:31 AM (in response to tmo_chris)- Member Since: Nov 19, 2011
I sent you a private message which you can check here as well as I want to help you get your username changed to something other than a phone number.