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Yikes! Audio issues on both phones? That's a double whammy.
There's a couple ways we can help pinpoint where the problem is coming from. Can you have your wife test it using Wi-Fi calling to see if that helps? I'd also like to know if the audio issue is happening in at a specific address or all over that zip? If this is an issue coming from the phone's software and not related to your network connection, a master reset would be the next step. Please keep us posted on this.
Just wanted to check in here and see if you are still having issues with your call quality.