Hey there If you pay off the EIP early you will still receive the monthly bill credits for as long as you maintain the other promotion eligibility requirements like keeping the line active.
Question how does it work when the iphone 8 launches later this year? Are we somehow tied in to the Iphone 7 in this scenario?
After read your response above about paying off EIP early without losing the monthly credit from iPhone trade up promotion, I was going to paying off the EIP for my iphone7. I called customer service line, talked to a live representative, she told me that I will lose the monthly credit for the remaining months if I paid EIP for my iPhone7 now, and she said it is a internal policy which will be send to me after I paid off the EIP, and she even told me that she has put a statement in my account indicates that she has told me I will lose the remaining monthly credit if pay off EIP early.
I pointed out your response to her during the conversation, but she said that your response is not what the policy she know.
I am confused and worried, because I have paid off some of the balance, not all, but the remaining balance has been shorten because of the extra payment I made. I was going to pay off the remaining balance, but don't know what to do now.
Can you please help and clarify the policy once more, and let us know if I need to speak someone to confirm the policy who should we talked to.
Many thanks in advance.
Do you have any pointers for this question? I received two conflicting answers today - one from chat rep and another from phone rep. Chat rep mentioned that you will still receive the monthly credits for the old phone until the 24 months is complete even if you pay it off in advance and the phone rep told exactly opposite!