Pay off EIP early & bill credit


    I got my new iphone 7 with the iphone trade up promo (I traded in iphone 6s) that I can receive bill credit for 24 months to eventually bring down my phone cost to 0. But I am wondering if I pay the EIP balance off early now while still keeping that line active, will it stop me from receiving bill credits for the remaining 22 billing cycles? Or I will still receive the remaining 22 months bill credit?

    Thanks for answering

      All replies

      • tmo_chris

        Re: Pay off EIP early & bill credit

        Hey there If you pay off the EIP early you will still receive the monthly bill credits for as long as you maintain the other promotion eligibility requirements like keeping the line active.

          • fl8888

            Re: Pay off EIP early & bill credit


            Question how does it work when the iphone 8 launches later this year?   Are we somehow tied in to the Iphone 7 in this scenario?



              Re: Pay off EIP early & bill credit

              Hi Chris,

                 After read your response above about paying off EIP early without losing the monthly credit from iPhone trade up promotion, I was going to paying off the EIP for my iphone7.  I called customer service line, talked to a live representative, she told me that I will lose the monthly credit for the remaining months if I paid EIP for my iPhone7 now, and she said it is a internal policy which will be send to me after I paid off the EIP, and she even told me that she has put a statement in my account indicates that she has told me I will lose the remaining monthly credit if pay off EIP early.

                I pointed out your response to her during the conversation, but she said that your response is not what the policy she know.

                I am confused and worried, because I have paid off some of the balance, not all, but the remaining balance has been shorten because of the extra payment I made. I was going to pay off the remaining balance, but don't know what to do now.

                Can you please help and clarify the policy once more, and let us know if I need to speak someone to confirm the policy who should we talked to.

                Many thanks in advance.


                • magenta2922436

                  Do you have any pointers for this question? I received two conflicting answers today - one from chat rep and another from phone rep. Chat rep mentioned that you will still receive the monthly credits for the old phone until the 24 months is complete even if you pay it off in advance and the phone rep told exactly opposite!

              • bigspicypanda

                Re: Pay off EIP early & bill credit

                Bump to keep the thread going. Does anyone figure out the answer to this problem? do you still receive bill credits after paying off EIP early or you forfeit it.