All replies
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Hey cloudscreener! We're definitely happy to be your stateside internet connection. Can I ask for a little more detail to try to figure out where you're bumping into problems? Do you already have a T-Mobile SIM for your hotspot, and if so, when was the last time it was active?
- Marissa
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Hi Marissa,
Thanks for your answer.
Yes we have a t-mobile SIM. Last time it was active was 1 year ago.
Anthony @ Cloudscreener
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Hey Anthony - I wonder if your SIM might be part of the problem. The SIM in your hotspot will actually have a 10 digit US number associated with it when it's active, but after a few months of inactivity a SIM card is retired. Right now if you follow the Get Started steps here, do you see your hotspot listed as an available Wi-Fi network? The steps listed on the Connect Me page itself are a little misleading since they're geared towards tablet users. Do you still remember your login information from the last time you actively used this service? Or are you bumping into issues trying to create an account?
- Marissa
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Hi cloudscreener! I wanted to see if you'd had any luck getting a new prepaid mobile internet SIM and walking through the steps in the link above to select and add a data plan. How is everything going?
- Marissa