Account under "Backup & reset" settings is grayed out

charkatak

    I have HTC 10 which I received 2 days ago.  I have completed setup of the device and signed in to my google account. 

    When I go to settings>backup & reset, there should usually be an email address to which backup is associated with, but it is grayed out.

    I read on XDA forums that other users also had this item grayed out.  HTC Help app reports that there should be an account, under that setting.  I have other phones which do have my gmail account there.  Any one has similar issue?

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