My husband purchased a new iPhone 7 and when we received it we sent back his iPhone 6plus in the box as directed. We were not happy about having to ship it back via USPS and would much rather have taken it to the store. This was several weeks ago. We have now received a text message on his phone and an email saying that we need to return the phone on his Jump plan as it has not been received. When we tried to call 611 help tonight, it was like calling someone who was sitting in a echo chamber with 30 other people all talking on the phone. It was impossible to hear anything she was saying so we just hung up. We could not understand her at all. So much for 611.
I have been a T-Mobile customer since 1989 - you would think this would mean something. But I guess customer loyalty means NOTHING in this day and age.
I would like to know what I can do as I am still being charged for the iPhone 6 Plus even though I sent it back according to T-Mobile instructions in the box provided, with the label provided. The amount of comments on the internet of this happening is unreal and has been happening for quite a while. You would think that T-Mobile would change the way they handle trade-in phones since they know that this is an ongoing issue. I am so disappointed and really would like some actual CUSTOMER SERVICE.