Can I change my phone order

daksie

    I meant to order the 7 Plus, but just got the 7.

      All replies

      • tmo_marissa

        Re: Can I change my phone order

        Hiya daksie!  I'm sorry about that oops!  Once an order's placed, we're not able to change the details, but we definitely want walk you to order your dream phone.  How you move forward kind of depends on where you are in your order.  If you just placed the order and haven't signed your EIP yet, then you can just ignore that e-mail and the order for the 7 will time out after a few days.  If you've already signed the order and it's official, but it's a backordered device, you can Contact Us to request that the order be canceled and have a new order placed instead.  Please let me know if you have any more questions, we're happy to help explain the process!

         

        - Marissa