When my son's cell phone was stolen, I was talked into trading in an iphone 5 for a new iphone 7. I was under the impression, that my bill wouldn't  change by much at all. On top of that, I was cohersed to upgrade my perfect plan to the One plan. I unders

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  Re: When my son's cell phone was stolen, I was talked into trading in an iphone 5 for a new iphone 7. I was under the impression, that my bill wouldn't  change by much at all. On top of that, I was cohersed to upgrade my perfect plan to the One plan. I un

  snn_555 Nov 6, 2016 3:50 PM (in response to lakimberry)

  • Member Since: Mar 1, 2015

  You have a 14 day return period, 30 days if an Advantage member.  You might try returning to the place of purchase to speak with a manager.  In the end though, the terms and conditions you signed should have been thoroughly read and understood.

  1 of 1 people found this helpful
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    Re: When my son's cell phone was stolen, I was talked into trading in an iphone 5 for a new iphone 7. I was under the impression, that my bill wouldn't  change by much at all. On top of that, I was cohersed to upgrade my perfect plan to the One plan. I un

    lakimberry Nov 6, 2016 3:57 PM (in response to snn_555)

    • Member Since: Nov 6, 2016

    Thank you. I will go back tomorrow morning. You're right. That was my fault for just signing like a maniac.
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      Re: When my son's cell phone was stolen, I was talked into trading in an iphone 5 for a new iphone 7. I was under the impression, that my bill wouldn't  change by much at all. On top of that, I was cohersed to upgrade my perfect plan to the One plan. I un

      barcodeable Nov 6, 2016 8:22 PM (in response to lakimberry)

      • Member Since: Sep 18, 2016

      Yes, Go back to reverse it. But,they may tell you that all sales are final, there is nothing that they cando concerning this situation, and/or they may direct you to contact T-Mobile Customer Service and they will fix everything. I have said this many times on the Forum, many of the T-Mobile Stores are authorised resellers and are privately owned companies. Sure there is the T-Mobile signs everywhere and branded merchandise, but the bottom line you may be dealing with a company that isn't actually T-Mobile. They make money fron adding stuff to your account, they make money for every new line you setup, and if you leave your precious simple choice plan and go to a T-Mobile One Plan they make money. Im not sure of the details, but I know someone who works for AT&T and thats how the AT&T authorised resellers operate. After they load your account with services and more add ons the moment you realize whats going on they have already got their bonus for that sale. They usually, seldom ever make a reverse sale unless it involves an actual device. But as for them switching your plan, you may have to contact a Customer Reprsentative at 1-800-T-MOBILE . The store will nit admit to any fault because they are there to make money just like a used car salesman (little difference between the two). I would personally call up a T-Mobile customer service rep first before going back to the  Authorised Reseller because ultimately they will be the ones to revert your plan back to the way it was.

       

      THe people that tricked you should be ashamed of themselves. And this happens all the time!!! Similar incidents has happened to me. They will con you out of a great plan to give you an inferior plan but meanwhile tell you that you will save money. And you said they offered you a free tablet that's lowdown and there should be some sort of trial period so you can revert back to what you used to have. Because if someone go to an authorized Tmobile dealer and change my plan without my knowledge... am i just out of luck and have to remain on a plan someone forced upon me.

       

      PLEASE KEEP US UPDATED ON WHATS GOING ON... IM OUTRAGED ABOUT WHAT YOU HAVE JUST BEEN VICTIM OF.
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  Re: When my son's cell phone was stolen, I was talked into trading in an iphone 5 for a new iphone 7. I was under the impression, that my bill wouldn't  change by much at all. On top of that, I was cohersed to upgrade my perfect plan to the One plan. I un

  tmo_amanda Nov 12, 2016 9:19 AM (in response to lakimberry)

  • Member Since: Oct 4, 2012

  Hey lakimberry!

   

  I'm really sorry this happened to you. We really want to be as transparent as possible but it sounds like this wasn't the case at all. I'm not a fan of surprises especially when it costs me money. Have you already returned to the store? If so, what was the outcome.
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    Re: When my son's cell phone was stolen, I was talked into trading in an iphone 5 for a new iphone 7. I was under the impression, that my bill wouldn't  change by much at all. On top of that, I was cohersed to upgrade my perfect plan to the One plan. I un

    tmo_lauren Nov 18, 2016 9:07 AM (in response to tmo_amanda)

    • Member Since: Jul 14, 2011

    Just wanted to check in and see if there has been any resolution. Please let us know so we can help if there wasn't!

     

    -Lauren