So basically this will be my 4th G5, first one I got when I signed up for a T-mobile account failed the moment I got it home, my local store is just a few blocks away & they gave me a replacement no questions asked. Five days ago my phone froze & rebooted 3 or 4 times. I did the usual trouble shooting & it appear to be okay after that. Following morning my device was dead.
I contacted T-mobile & they initiated a replacement. Got an email ...
"The replacement device you ordered is being processed. Check out order details for your device below. We'll let you know when your order is on its way."
Following day I get this
"The replacement device you ordered is currently on back order. Check out the order details for your device below. We'll send you an update when your order is on its way!"
I need my phone for work and have been reading horror stories of people waiting over 20 days for a replacement device.
I have JUMP! On Demand
What are my options here, It has been 5 days now with no phone. I am not under contract, I am tempted to just bring my phone to my local store & switch to one of the other carriers.