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Hey there This is something that we should be able to do for you. It is a case by case basis but I think there may have been some confusion as a due date change can often be interpreted as a payment arrangement giving you additional time to pay. If you want to permanently change your bill due date, we would need to do what is called a "Billing Cycle change". I think if you were to Contact Us again and mention that you want to see about getting a billing cycle change, they can assist you with that and depending on the cycle close date you choose, this will determine your permanent due date. Customer care will let you know what the due dates are for the specific cycle close dates.
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Thanks again Chris. That terminology should help me out I'll give it a try.
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Anytime Let me know how it goes!
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BTW, I forgot to update but after this conversation I tried again and I was able to get done what I needed to get done. TYVM Chris.
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Awesome! That is great to hear
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