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  Re: Can you change the bill due date for each month?

  tmo_chris Nov 4, 2016 8:41 AM (in response to sethowens9698)

  • Member Since: Nov 19, 2011

  Hey there This is something that we should be able to do for you. It is a case by case basis but I think there may have been some confusion as a due date change can often be interpreted as a payment arrangement giving you additional time to pay. If you want to permanently change your bill due date, we would need to do what is called a "Billing Cycle change". I think if you were to Contact Us again and mention that you want to see about getting a billing cycle change, they can assist you with that and depending on the cycle close date you choose, this will determine your permanent due date. Customer care will let you know what the due dates are for the specific cycle close dates.
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    Re: Can you change the bill due date for each month?

    sethowens9698 Nov 4, 2016 8:51 AM (in response to tmo_chris)

    • Member Since: Oct 7, 2016

    Thanks again Chris. That terminology should help me out I'll give it a try.
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      Re: Can you change the bill due date for each month?

      tmo_chris Nov 4, 2016 9:16 AM (in response to sethowens9698)

      • Member Since: Nov 19, 2011

      Anytime Let me know how it goes!
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        Re: Can you change the bill due date for each month?

        sethowens9698 Jan 19, 2017 4:06 PM (in response to tmo_chris)

        • Member Since: Oct 7, 2016

        BTW, I forgot to update but after this conversation I tried again and I was able to get done what I needed to get done. TYVM Chris.
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          Re: Can you change the bill due date for each month?

          tmo_chris Jan 20, 2017 7:06 AM (in response to sethowens9698)

          • Member Since: Nov 19, 2011

          Awesome! That is great to hear