Hi in May 2016 I purchased a samsung note 5 because of the 150 dollar rebate! Its now November 6 months later and I still havent received my rebate and tmobile wont help and samsung seems to be refusing to give me the rebate through endless phone calls, false dates, and dang lies.
I was approved within a week and that was great! But months and months went by and I never seen the rebate when they said it was 4-6 weeks of processing and shipping. I thought that someone might have stole the check or that it was lost in the mail... I contacted samsung and guess what, they never even mailed when I contacted them 4 months later! I honestly kinda forgot about it till one day I was just wondering how much I paid for the phone.
I contacted them in mid September and the representative assured me that they would ship it out and that I should receive a email stating this within a week because they bumped it to the higher ups known as "LEVEL TWO". NOPE, 2-3 weeks go by and I get an email!!! Here is the email.
Thank you for your patience. Your check was sent out a few weeks ago; if you still haven’t received it please confirm your mailing address. If necessary we will happily provide you with a reissued check. During our re-issue process, we do check to see if your original check has been cashed. If your check has not been cashed, please allow 3-4 weeks for processing and delivery. If you have any questions please don't hesitate to ask.
Samsung Tier II Promotion Support
I recomfirm my mailing address and never get a response back.. I then asked if the check was cashed 9 days later and never got a response. I had to call them once again and they got mad at me because the email said to wait 3-4 weeks for processing and delivery. I was just wondering if the check has been cashed and they couldnt even answer the question... They could have just replied to me when I emailed them.. I gave them 3 weeks to reply to my email! And guys this is their tier II other wise known as LEVEL TWO to them
So 4 weeks pass from when I received the email above, (6 months now) and its 11/3/16. I just called them and they said "oh we'll bump this up to level two and it will be shipped out and you will receive an email from us." when thats the exact same phrase they said to me two months ago. I'm at a loss and I dont think I'll ever get my rebate when I did my due diligence and patiently waited. I noticed some other people are having this same issue, is there a tactic you guys used to actually get your rebate? Because 6 months down the road is plenty time in my eyes as they state it takes 1-2 months. Am I just screwed and should kiss the money good buy? So much for samsung being a reputable company.. Any tips guys? Thanks