wifi calling

tpmoney85

    My LG G4 does not have the WiFi Calling option. I've gone into the Settings>Call but there is no option to choose WiFi calling.  Was this removed from the phones during an update because on this website it tells me that I can use it, but I can't use it if I cannot activate it.

      All replies

      • tmo_marissa

        Re: wifi calling

        Hey again tpmoney85 - I'm so sorry this G4 is giving you problems!  WiFi calling was not removed in any update - at least not intentionally.  What's your current baseband version on the phone?  I know you're travelling, but I've never heard a report of a user not having a WiFi calling option on their device - did you use it before you left the U.S? 

         

        - Marissa

        • barcodeable

          Re: wifi calling

          Learn how to set up and use Wi-Fi calling and the connection preference on the LG G4.

           

          On this page:

           

          Turn on & connect

          1. Register your 911 address at My T-Mobile.
          2. Turn on Wi-Fi.
          3. From any home screen, tap Apps.
          4. Tap Settings.
          5. If using Tab view, tap Menu > List view.
          6. Tap Call > the Wi-Fi calling switch to turn on.

           

          Set connection preference

          To set the connection preference for the phone to use Wi-Fi calling or mobile networks, follow these steps:

          1. From any home screen, tap Apps.
          2. Scroll and tap Settings.
          3. If using Tab view, tap Menu > List view.
          4. Tap Call > the Wi-Fi calling switch to turn on.
          5. Tap Connection preferences.
          6. Select the Wi-Fi calling connection preference.

           

           

           

          Hopefully I was helpful at providing the information i found. If its not helpful im sorry

          1 of 1 people found this helpful
          • Re: wifi calling

            Is this a T-Mobile branded G4 with unmodified stock firmware?

            1 of 1 people found this helpful
            • tmo_chris

              Re: wifi calling

              These are great questions here tpmoney85. Were you able to find the Wi-Fi calling option on your phone yet?

              • tmo_marissa

                Re: wifi calling

                Just wanted to touch base and see how your phone's working tpmoney85!  Were you able to find the option in your settings menu? 

                 

                - Marissa