I have (well, had) a LG G4 that unfortunately received the dreaded 'bootloop' error which is a hardware-based problem. I take great care of my phone and did not expect this to happen. Upon consulting with a T-Mobile representative at a local store, they confirmed this was a known issue with this phone, and since I was under warranty, I would be able to get a replacement for only ~$5. The problem is that this phone is on backorder, and the rep had no way of knowing how long this would take. They gave me a rough estimate of 1-2 weeks and had no real set date on when I'd get a phone. So, right now I'm dead in the water, and its even more frustrating than I could imagine to be without a phone, especially when trying to log into things that require 2-factor authentication.
What I'm ultimately inquiring about though is that since I have no phone at the moment, I am still being billed for days where I am unable to use the phone at all, until the replacement arrives. I know I'm asking this proactively as I don't know how long I will be without a phone. I would just like to know if it is possible to have a partial bill credit for the total amount of days I have been without a phone.
The current duration of inactivity thus far has been since Friday morning of 10/21 and is still ongoing (4 days as of this post).