I just got off the phone with Technical support. I was told the LG V20 uses the 800 band and is not compatible with towers 8n my area. Now this has to be a joke... I live just outside of NYC.
I never had any issues with any new phones before either.
My download speeds were between 2 and 3Mbps and uploads the same.
I went and some checking about my APN. The one that comes with the phone was wrong since documents here say it should be IPV4/IPV6 for the APN. I made a new one with this setting and now my speeds are 25 down and 10 up. Still not where I think it should be but much better.
Can anyone from Tmobile find out why I was told this phone is not compatible with the towers on Long Island NY? And why my speeds are still slower than my N6 I used before? TIA
If you have the VS995 variant (CDMA variant) then yes you will have some connectivity issues in some markets as that variant which of course is not sold by T-Mobile but in the US probably Sprint and/or Verizon it has a different radio in it.
It does support 2 of the 3 current T-Mobile LTE bands 2 and 4 but doesn't support Band 12. Also while is supports 2G it doesn't support any of T-Mobile's HSPDA+ (3G/4G non LTE) frequencies.
Hi, this is a T-Mobile phone, from T-Mobile. I was able to figure out the issue myself with your support forum. The APN sent with the phone had the wrong settings. The APN protocol: was only IPV4 and not the correct IPV4/IPV6 listed on the support site document I found here. https://support.t-mobile.com/docs/DOC-32452
I'm now able to get almost 70 Mbps Down and 36 Mbps Up with only this change.
I'm glad to hear I was told the incorrect information from my call to CS this morning. I really love this phone and did not want to have to give it up..
Hey hitherdread - I'm sorry that you received incorrect information this morning, but in this case, I'm actually really glad we were wrong. Thanks for returning to post your discovery! In the event that we're shipping equipment with the wrong APN settings, it's definitely useful if another user experiences this same perplexing experience. Those speeds look much better!
Those speeds are what I was used to with my old Nexus 6. That phone at one point had the very same issue. I did call back to CS to let them know and she was glad that I had fixed it. She said she would make a note of it if this came up again.
The default APN was incorrect even after resetting the APN with CS. Some difference alright.
i got a question about v20. will i be notified the day i can permanently unlock my phone. or do i have to check all the time. right now its temp unlocked.also, in the event i must leave tmo, without my knowledge, will it be permanantly be locked if im gone from tmo. either or both will help.
Hey notethis! When a customer is paying off their equipment on an installment plan, we do include a bill notification to alert them to the final installment and advise that once it's paid they can contact T-Mobile to request an unlock. If I'm following this right, I think I read that you paid in full for your V20! If that's the case, there won't be a notice on your bill because there isn't a payment plan - however, the good news is that it's pretty simple to know when you'll be eligible. You can review all the requirements here, but ultimately for you I think the only factor in play is that you need to have used the device on the network for 40 days before you'll be eligible for a permanent unlock. If you know your first use date, I'd recommend setting a calendar reminder for 40 days out - that way you don't have to keep checking!
in the event i must leave tmo, without my knowledge, will it be permanantly be locked if im gone from tmo
Not at all notethis - once it's unlocked, it's unlocked. Devices with outstanding equipment balances may be blocked if the balance is defaulted upon, but that's not the same as a network lock, nor would it happen to someone who had paid in full for their equipment! I certainly hope you don't have to leave - but you own your phone, so please don't worry that we'd lock it to our network or block it from other networks.
last try..........if tmo ends my contract before unlock date..................will it be impossible to unlock.
notethis, I'm honestly a little stymied by the question - we don't have contracts! Are you concerned that we'd terminate your service? Just to play out this hypothetical - if your account were to be cancelled, as long any balances owed were settled, you would be eligible for an unlock once the cancelled account was in "good standing" - basically with all billed and pending charges at a zero.
good. all i needed to know. i wont post why.its internal.
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