Why does T-mobile charging me monthly for iphone that i didnt bought to Tmobile. I got my iphone directly to an Apple store. Need help please!.

chris.sanchez021 Jan 17, 2017 11:16 PM

Member Since: Sep 11, 2016

I bought an iphone 6s last year (sept,2015) directly to Apple store. I applied for the Apple Upgrade Program, which you can upgrade yearly. But when i was checking my billing statement, i noticed that T mobile is charging me for another phone that i didn't bought to them to Tmobile. It has the same IMEI that i bought directly to the Apple store, but I dont get any phone from Tmobile. Right now I have an Iphone 7 plus that i also got to the Apple store directly, got it through the Apple Upgrade Program. And still Tmobile i charging me for the Iphone 6s that i already traded in to the Apple store. Please help me! I need to know what should i do. I already talk to customer service. And went to my local Tmobile store. Please help me what to do!

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Re: Why does T-mobile charging me monthly for iphone that i didnt bought to Tmobile. I got my iphone directly to an Apple store. Need help please!.

tidbits Oct 23, 2016 12:46 AM (in response to chris.sanchez021)

Member Since: Jul 15, 2011
Sounds like the Apple reps put you on EIP. You have to take it up with the Apple employee that did your transaction.
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Re: Why does T-mobile charging me monthly for iphone that i didnt bought to Tmobile. I got my iphone directly to an Apple store. Need help please!.

tmo_amanda Oct 29, 2016 10:25 AM (in response to chris.sanchez021)

Member Since: Oct 4, 2012
Heychris.sanchez021!

I agree with tidbits. It sounds like you're on EIP and still being charged for the phone you traded in with the Apple Upgrade program. You're not the first to experience this as I've heard of this happening a time or two. Have you already talked with Apple about this? They need to update everything on their end to close out the billing for the previous iPhone.
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Re: Why does T-mobile charging me monthly for iphone that i didnt bought to Tmobile. I got my iphone directly to an Apple store. Need help please!.

gregtrio Nov 1, 2016 12:31 AM (in response to chris.sanchez021)

Member Since: Oct 27, 2016
T-Mobile people are lying idiots. You should cancel and use another carrier.
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