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Do the math it comes out correct. The problem the EIP is paid forward but you habe credits. It's a weird way to do things.
You pay $100 for EIP
You have -100 credit
Bill happens $100
Next bill $100
you owe $200 for current month and EIP as the previoud $100 paid went into the previous bill.
Then how is it both phones are now marked zero balance and closed? It
appears as rhough the money did go into EIP and not the bill. Am I missing
By regulation there has to be a "bill" sort of thing. On the system it shows you PAID it sure, but there is no paper trail. Since they have to post a bill it ends up being the next billing cycle. Since they already have your money they posted a credit. So it happens like the above example I gave. There's other threads like this one, and the results have always been the same when you do the math.
Pay EIP ($200)
First Bill(No EIP posted) $100
Next bill (EIP shows up) $200
no matter which way is sliced 2 months is still $400, and $100 of it wasn't paid for over the 2 month span. A lot of people have posted about this frustration, but the timing of the EIP is what goofs people up the most. I have paid roughly 15 EIP's in the past 2 years, and the first time I got the sticker shock as well. After that I realized how it's done.
Hey there! I totally get how this can be confusing. tidbits has done a great job of breaking down the bill after an EIP payment is made. I understand what you're saying about the phone showing it is paid off. The reason for this is because the EIP that was due (that you made a payment on) should be showing as a charge on your most recent bill. If you're showing the remaining EIP balance as a charge and a $0 balance owed on the EIP then everything is fine and dandy.
You may also find this helpful. At the bottom, you'll see: "Before you make an extra EIP payment, we suggest you make a note of the amount due; this amount is still due for your regular monthly service. The extra EIP payment applies at the end of your bill cycle. This payment creates an offsetting charge on the following bill and the net result is a reduction of your EIP balance by that amount. Your extra payments do not reduce your monthly installment; instead, they reduce the number of installments left to pay."