I see a LOT of this kind of issue on the site and no 2 answers are the same... That's a bad sign.
Last month, I paid my bill (we'll say $100). The next day, having a bit of extra cash, I decided to go ahead and log back in and pay off the EIP on 2 of my phones. So... Bill paid and ZERO now owed on the two phones.I'm happy; next month's bill will be lower, or so one would think.
Fast forward to THIS month. Not only is my bill NOT lower, it's CONSIDERABLY HIGHER due to some new "Final Charges".
I called t-Mobile. Spoke to a very nice young woman who seemed to that repeating the same thing that made no sense would somehow cause it to magically make sense. She said that the money didn't go to the the phones, it went to the bill (no, it's very clear as BOTH of those phones show ZERO balances and are marked as "Closed" on my EIP account page (not to mention my regular bill would be lower this month as I would have overpaid). Also, what would have triggered this "Final Charge" if I had NOT paid on the EIP amounts.
Doesn't make sense on several levels here, folks...
My eyes got crossed weeding through similar issues on the site. Hoping someone actually knows what's up here and how to proceed. Many thanks!