My goodness! This is a total bummer frostlich1 I hope that you were able to get the exchange process started at least since that back order is pretty delayed. I wish I had another option for you but at this time, the phone does need to be in working condition before the JUMP On Demand upgrade can be processed and the only way to achieve that is by exchanging the phone first.
Forgot to mention...as an added bonus Tmobile is charging me a $20.00 Service Warranty Processing Fee.
Tmobile owns the phone, I just lease it from them. Your G4 is a defective product that I still must pay the lease cost for even thought I'll be without it for ~24 days. On top of all that I have to pay a TMobile $20 service fee to exchange their broken phone? WOW! Regardless of JODs exchange requirements, this level of customer service is absurd!
No more leases, no more JOD, no more EIP.
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This is definitely not the ideal situation. While I cannot make any promises, I would recommend that you reach out to our T-Force Team using the Facebook and Twitter icons in my signature. They will be able to take a holistic look at your account and situation and may be able to offer some additional insight.