So, I have called several times and I've been getting the run around or told that in an unfortunate soul in so many words. Here's my story. I've been a customer for more than 12 months. I started out on the prepaid side of Tmobile. I only started out with Tmobile because they were offering 0$ down with 12 months of on time payments and I wanted to build credit with using their EIP program, the service isn't great, but I choose Tmobile for only this reason. So I made my on time payments. I got a credit of 1300$ for a new 0$ down phone. At the time, I didn't need a new phone, so I told them I'd use the credit when a new phone came out. So the note 7 came out and I went to get it. 0$ down as what was stated to me. But of course, the recall happened. So I returned the phone. In the process, they couldn't give me the 0$ down and I asked why, they started that it's because the promotion was fine for the note 7 0$ down (I know, I was confused too). I had no idea they had a promotion going for the note 7. So I then asked them what happened to me paying 12 months pin time and me getting 0$ down, because I assumed that you can't use 2 promotions at the same time on phone. But they said I couldn't user it because it had been honored.
At this point, I'm wondering how they consider honoring an agreement by allowing sometime to hold a phone for a week them tell them "thanks for your business" pretty much after they returned the phone and told me if you wan't a new phone, you're going to have to pay a 657.99 down payment. Which I believe is not fair to the customer because they are not responsibilities of the customers within the agreement of either 0$ down scenarios. So I called customer service and see if they could do anything on their end, as that was suggested to me by the in store reps. They told me the same thing pretty much. So I kept looking for answers and I called back again and spoke to a manager this time. They told me they would just credit my the amount for me having to go through hours of calling and hardship for that day. So the end balance on the account was 192.00 with a monthly plan of 8.00 per mo over 24 months. I felt relieved. But it was short lived of course, because not only did the phone get recalled again, I now have a 800+ amount to pay on my bill! So I called customer service again, and they tell me that the credit I for on my account was not a credit but rather a deferment of the 657.99 down payment. So not only did I have to go through 2 phones, not get my 0$ down honored on 2 instances after the fact, dealt with tmobiles mediocre service, not be able to build credit, signed up for a contract I can't readily get out of due to Tmobile not honoring their deal, I'm without the phone I wanted PERIOD.