Please tell me how I cancel Tmobile tv?

sslablondie

    Hi my free trial for Tmobile tv is about to end & I need to cancel it to avoid any charges but I can't for the life of me figure out how?! Please help!

      All replies

      • tmo_amanda

        Re: Please tell me how I cancel Tmobile tv?

        Hey sslablondie! It can be a tad confusing so here are some handy steps. Give them a shot and let me know how it goes.

         

        Android phone:

        1. Launch T-Mobile TV on the (Android) phone.
        2. Tap on the menu icon at the top left of the screen.
        3. Tap on Shop to get to the subscriptions page.
        4. Tap Mine.
        5. Scroll down to and select the pack you would like to unsubscribe from.
        6. Press the Manage button.
        7. Select a reason for unsubscribing and press Unsubscribe a second time. Your wireless account will no longer be charged for this pack but you will be able to access their content until the end of their billing cycle.

         

        Apple (iOS) phone:

        1. Launch T-Mobile TV on the (iPhone) phone.
        2. Tap on the Home icon at the bottom left of the screen.
        3. Scroll to the bottom of the screen to MY PACKAGES.
        4. Select the pack you would like to unsubscribe from.
        5. Press the Manage button.
        6. Select Unsubscribe and follow the instructions. Your wireless account will no longer be charged for this pack but you will be able to access their content until the end of their billing cycle.

         

        -Amanda

        • tmo_chris

          Re: Please tell me how I cancel Tmobile tv?

          Just wanted to check in here Were you able to get your subscription canceled?