Our iPhone trade up promotion was a super popular one! As with many promotions, they are only available for a limited time but since we had such a huge response to this offer, we decided to keep it around a bit longer and pair it with our T-Mobile One plan. T-Mobile One is a pretty awesome plan that will give you unlimited everything for a low price. I know you have been with us for a while and may have taken advantage of a previous promotion that we offered and have been grandfathered into that plan which is awesome but the new offer does require that you have the T-Mobile One plan. I know we had some issues with the pre order on day one (9/9) but we got those cleared up pretty fast and there was no requirement to change to T-Mobile one until 9/15.
I am very sorry that you were not able to take advantage of this promotion during the initial offer but the current offer is still available until tomorrow 9/25. If you prefer not to change to T-Mobile one, you can trade in your fully paid off iPhone and have the trade in value applied towards the iPhone 7 which will reduce the monthly installment payment amounts.
I wish that I could take the T-Mobile one offer, however I would have to pay extra for the things that I need and use for work, like TRUE HD video, 4g Lte hotspot data, etc. With my current plan everything is truly unlimited with no reduction in speeds, no video compression Plus its about the same price at the BASE T-Mobile one plan ( would have to pay more for HD video and 4g lte hotspot) That would be a huge step backwards for anyone.
Not going to spend more for less.
Clark Howard would not approve.