Learn from my story so your grand-daughter doesn’t lose her birthday party because of T-Mobile like mine will.
My T-Mobile account is set to autopay every month so that we never have to worry about our account being paid… or so I thought.
T-Mobile’s site also has a separate page to make additional payments for your equipment so you can pay them off quicker! Awesome right? Here’s the catch… if you go to their special page and make a payment on your equipment… they deduct that amount from your autopay and leave you with a balance on your account for your monthly service!
Nowhere on their equipment plan page to they tell you that they are going to do this. Nor will they send you any kind of warning that “hey – we didn’t pay your bill for you this month and you’ve got a balance”… nowhere does it give the consumer any kind of warding that they are going not going to make your service payment for like you’ve setup on their very sight. Honestly? Who in their right mind would ever even think that making an equipment payment on an entirely different page would affect their autopay that way?
So this month, when my bill comes – and it’s over $400 which is outrageous when you’re used to the bill being $180 – I immediately call customer service thinking “they must have miss posted my equipment payment”, and I get “Mrs. Asia in Tampa” whom I explain my story too, she goes and check out my account and tells me the story I’ve told you here… “Oh I’m so sorry that someone didn’t tell you that, I really feel for you, it happened to me too but it cost me even more.” Really? They did it to you and you still work there? “Let me get my supervisor on the call and maybe the line and see what she can do” – Ok – that may help – “Oh – she’s on another call – but I’ve got you in her queue – she will call you back within the hour so you don’t have to sit here on the phone and wait – and Oh… I really know how you feel, because it happened to me too…”
So now we sit here 24 hour later and nobody ever called me back, (not that I honestly expected them too, but I try to think the best of people… naive – I know), so now the money that was going to go to make my grand-daughter’s birthday party is going to end up being drafted from my account to pay T-Mobile.
I wouldn’t even be surprised if they end up dinging my credit too just because now I have an overdue balance…
Personally I find this to be, at the least sleazy and at the most fraudulently deceptive.
Thank you T-Mobile – Thank you from the bottom of my Grand-daughters heart.