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Hey slbaker84,
Is sounds like you have definitely gone through the troubleshooting process of elimination! What I find weird is that Wi-Fi texting works on domestic flights and not the international ones. What this tells me is that the service is properly provisioned on the T-Mobile side as it would not work on either flight type if it were not. This still does not explain why iPhone users are not seeing this issue but iPhone to iPhone messaging uses data and if they are connected to the in-flight Wi-Fi, they would not need to enable Wi-Fi calling to text other iPhones. You mentioned that you receive error codes when attempting to enable Wi-Fi calling on your device, do you happen to recall what these error codes were?
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Gogo uses a different wifi system on international flights. It is not the same as domestic flights. I stopped at a T-Mobile store today and they told me it is a known issue for Android and Windows phones. They also said that there is no communication about the issue or when the problem will be resolved.
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I did a bit more digging here and our internal information on T-Mobile inflight texting is as follows:
Supported airlines
- T-Mobile Inflight Texting is offered by these domesticcarriers:
- Alaska Airlines
- American Airlines
- Delta Air Lines
- US Airways
- Virgin America
- Not all flights on these airlines offer the service. To check if your upcoming flight has T-Mobile Inflight Texting, contact your airline.
I apologize for not seeing this earlier but it looks as if our inflight texting is only for domestic flights iPhone users are most likely taking advantage of iMessage which is a data based service and does not require WiFi calling to function.
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Chris,
I think "domestic" carrier may be in reference to "US " carriers. This feature worked perfectly fine on my international flights until the upgrade occurred in March. It still works fine on iPhones. My fellow crewmembers wirh iphones remain able to enable their wifi calling feature and continue to text throughout the flight once their one hour free WiFi has expired. At no time isince March, has anyone with an Android or Windows phone been able to enable their wifi calling and use their standard messaging app while in flight. The only messaging app that will work (and only for that one free hour) is hangouts or FB message which are data messaging apps. Tmobile distinctly offers the ability to continue to text throughout your flight once your one hour free is over. It just doesn't work on any Android or Windows phone. Not even Hangouts or FB messaging.
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I know this is a super weird one but I think you're right with the domestic being that the carrier themselves are domestically based. I know you have already spoken with tech support on this in the past with no results but there is not going to be much we can do on a user forum. I would recommend that you Contact Us again and see about having one of your previous tickets escalated. If you have some example dates/times of the failures it will be super helpful for our engineers to so they distinguish when the failures are occurring rather than seeing that WiFi texting is working when you are not on an international flight and assuming that it is resolved.
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Hey there! Any luck with getting your ticket escalated with our tech support team?
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I haven't had the chance to call. I have had 2 deaths in the family to
deal with. Phone issue is on the back burner for now. I will eventually
see if they can do anything else.
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Oh no! I am sorry for your loss Phone issues can definitely take the back burner for now.
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Thank you.
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Hi slbaker84,
I wanted to touch base with you - we do routine maintenance on threads that haven't had activity for a while. I just wanted to echo Chris's condolences - so sorry to read about your loss. Please let us know if we can offer any assistance later on. Best wishes to you & yours.
- Marissa
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- T-Mobile Inflight Texting is offered by these domesticcarriers:
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