mzpinkz

    I got a suspension notice whats the time frame that tmobile gives you to pay it off before service is suspended? What would be the minimum payment they would take. Also tried to pay via phone but it shows info for the account that my phone is on and not the info for the other phone(the one with the suspension notice) which that phones account is under my name.

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      • tmo_chris

        Re: help received suspension notice

        Hey mzpinkz,

         

        There is not a specific time frame from when the account becomes past due to when the services is interrupted for non-payment. We got your back though as we do offer some pretty flexible payment arrangement options that would allow you additional time to pay as well as split up the amount you owe if you are interested. In order to set up a payment arrangement, you can follow these steps using the number on the account that is currently past due.