Hey there! This is super weird! Typically we only see issues where the phone can’t connect to the network but yours is not even seeing it! Do you know if you have your routers set to broadcast their SSID at all times? If not, you may need to manually enter your network names in order to connect to them. Also, I have sent you a private message regarding your current username. We will want to look into getting this changed for you. You can check your private messages here.
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Hi Matthew! Just checking back in to see if you'd had any success checking the settings on your routers as Chris suggested! We've got some pretty decent troubleshooting steps outlined on our Wi-Fi Troubleshooting page, in case you're still looking for solutions! Please let us know if there's anything else we can do.