So on August 9th at 420 I had a live conversation with tmobile live chat and asked about getting the Samsung note 7. The store had said 569. Down-payment. So begin to speak to lady and she told me my payment would be 372.00 and 7.84 a month for 18 months. Okay great I even asked several times to make sure.. she said yes.. so now comes today 8/18. I went on line to live chat to pre order and now a new lady says no down payment will be 468.00 and 11.86 a month.. I told her I had printout from previous conversation and she said nothing she could do to call number.. so I did speak to a gentlemen and he said yes it's 468. Down I told him about the printed paperwork that it should be 372. He then told me to take to the store and they should be able to fix.
So I head to the store. Walk in and tell them the issues. They said the Down-payment would be 569.00 okay at this point now I'm getting mad. They begin to tell me they can't change the price at store level but customer can so I have to call them again..
I get home I call them get a so called manager and he begins to tell me he does see her telling me there is a 372 down payment but his computer is pulling up a 501 down payment. I have 4 different down payment prices and the 372 they say I can not have at all. Began to tell it might of been during a promotion but yet the originally lady never said anything about promotion. He then says that there is nothing him as a manager can do bc the CEO of the company blocks them changing any prices.. he said that during week of 8/2 to 8/9there in fact was a promotion for Jump! On demand customers which no one knew about lol and that where price came from but in fact I specially said I'd get phone on Thursday 8/18 and lady said just call number and order. The so called manager said how he couldn't fix anything nor would they try bc of the CEO.. what a way to take care of your customers.. blame the CEO bc your live chat person gave someone a quote and you can offer that all of a sudden. Unbelievable I'm think about changing carries bc they won't help.