kriswithak

    I've seen many people complain about the wifi connectivity on this phone. Supposedly for some carriers it's been, "Resolved" in a way that many people don't notice it's flaws.
    However the way I use the phone, the wifi flaws are unacceptable.

     

    I expect (especially out of an almost 800 dollar phone) this to be a fully capable device.

     

    Here is how I use the phone:

     

    Constantly connected to wifi networks, using a VPN connection to my home.

     

    The issue I have:
    The wifi connection drops for a second and reconnects fairly often.

     

     

     

    The issue is that most wifi networks I use outside the home have a splash page that requires https authentication.

     

    When I have an always-on VPN connection, this does bad things. it will refuse to authenticate the splash page, which then requires me to shut down my vpn (which is a hassle of going through all the menus) then authenticate the splash page, then reconnect to my VPN connection. I have an in-home L2TP VPN.

     

    No one suggest it's a "router issue." Not only does this happen on all networks, regardless of whether I am home or not, regardless of whether I am on VPN or not, it happens, quite often. This also of course affects wifi calling and I experience a dropped call.

     

    I have a Ubiquiti edgerouter that handles DHCP with a wireless access point set in bridge mode. It's rock solid, it's very stable.

     

     

    Can anyone else confirm this issue on their device? Is it specific to the gold model? I would hate to return my new phone for a refurbished one, especially since mine is perfect in every way. I probably will end up selling this phone, but I am so disappointed in literally the most expensive phone you could buy (before the Note 7 of course) has such a terrible flaw that makes me want to chuck it out the window.

      All replies

      • tmo_lauren

        Hmm, I consulted some other Galaxy 7 Edge users and wasn't able to find anyone else able to replicate the issue.

         

        Have you already gone through the standard troubleshooting steps of reset, etc.?

         

        -Lauren

        • kriswithak

          My situation would hardly be shared with other users. For a normal user, a quick wifi disconnect/reconnect (which happens almost instantly) wouldn't be noticed unless you were actively browsing on your phone and you saw the notification popup addressing what wireless network is connected (which I get regularly)

           

          When connected to a VPN however, an interruption would immediately disconnect you from your VPN. Which I depend on, the way I use my phone.
          There have been several "walkthroughs" online on addressing wifi issues (that is supposedly common on the S7 Edge) which I have followed, and have done the usual hard reset/factory reset.
          It's possible maybe it's just my device. I don't know anyone else that has an S7 edge that I could test with.