Unfortunately Contacts has stopped working

tinagadd Jan 18, 2017 2:31 AM

Member Since: Aug 15, 2016

I keep getting this error on a Samsung Note 4. Happens on all 3 phones (the first 2 phones wouldn't charge and I had to exchange them for another one) Unfortunately Contacts has stopped working and you cannot make phone calls unless you add an existing contact to a shortcut.

I've wiped the phone and started over and it works for a bit then I get the same error.

I disabled the contacts and cleared the cache and rebooted and that didn't fix it either.

this phone has been nothing but trouble from the beginning. Anyone know how to fix it....

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Re: Unfortunately Contacts has stopped working

tmo_lauren Aug 22, 2016 2:30 PM (in response to tinagadd)

Member Since: Jul 14, 2011
Thanks so much for reaching out!

Definitely aren't having good luck on here. Are you loading your contacts through a third party app or any non native service? Does this happen immediately once you start using the phone, or does it seem to gradually become and issue?

Thanks!

-Lauren
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- Re: Unfortunately Contacts has stopped working
  
  tinagadd Aug 22, 2016 5:15 PM (in response to tmo_lauren)
  
  Member Since: Aug 15, 2016
  
  I finally got it to work when I took it off easy mode. That's the only
  thing that worked.
  
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  - Re: Unfortunately Contacts has stopped working
    
    tmo_lauren Aug 23, 2016 8:08 AM (in response to tinagadd)
    
    Member Since: Jul 14, 2011
    
    Yay! I'm glad you found a resolution!
    
    -Lauren
    
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