Hi, I came back to China during summer vacation, but the Internet is blocked in China, so I can't open the Tmobile website, and I didn't pay my bill. After I used VPN to open the website, I tried to pay my bill, but I can't log in my account. Is my number canceled? How can I reactivate my number? Thank you.
There is no account access on this forum. You will need to contact T-Mobile via phone, chat or T-Force.
To reach T-Mobile customer care from abroad:
To contact T-Force
Go to the Contact Us page and use the Facebook, Twitter or Google Plus link under in the “Social Support” section. I believe you can access live chat via the same page.
Manage your T-Mobile account