I noticed it last night, while still connected to Tmobile, I had no data. After re-starting the phone I had data again. I am usually on wifi, so have not noticed it before, but have read it is likely related to the July update.
Thanks so much for reaching out! That's no good. Do you find that this is happening everywhere, or have you realized the issue in a specific spot only for the time being?
Since, i'm almost always on wifi, I rarely notice, but it just happened when I went out to lunch. So, it happens in multiple spots.
I and a few of my friends are having similar issue with the Nexus 6. The device drops the LTE connection and then fail to get a new IP address when it reconnects. Rebooting the phone will usually (not always) get the phone to reconnect to the network but it eventually drop. The "cellular network state" is stuck on Connecting and the IP address is Unavailable. I have tried resetting the APN settings. I was seeing the error message "Network Unavailable (310260)". My Nexus 5 does not seem to be affected by the issue. I have seen it reproduce at home and at work. At first I thought my phone was broken, but several people with the same phone have seen the same issue.
Probably not news by now, but since it's not mentioned in this thread, I'll risk repeating old news.
It's not just T-Mobile, and not just in the US, but is (apparently) unique to the Nexus 6.
It's not related to the July or August security updates. I don't have Pokemon GO installed, so it's not that. Turning GPS on and off had no effect on my phone, either fixing or causing the problem.
Google and T-Mobile are "working on it." Haven't seen any mention of Motorola/Lenovo involvement.
My own phone wasn't affected until this afternoon, and re-starting it has fixed it, so far.
I guess it would be useful if Tmobile updated this thread, with a comprehensive response (apparently they are aware of this and it may be related to Google as well-many reddit threads).
It does appear there is a device issue going on, the more I have looked. There seem to be some issues that are cross carrier, but all of which are being worked on. No timeline at the moment, but if more info come about, I'll update ASAP!
Thanks for the confirmation.
Do Tmobile/Google engineers suggest short term fixes/workarounds?
(The only thing that has worked temporarily for me, sometimes, is turning off and on the phone.)
There are many long (reddit) threads filled with anecdotal workarounds that don't work well or universally, so it would be a useful service to offer some advice from Tmobile.
It may be important to have the phone functional at a particular time, if not always (in the near short term).
We don't have any short term work arounds, unfortunately. From my understanding it's something from the Google side, so they have kept most of the work and info on it to their side. If we learn more, I'll definitely share.
I followed the steps for adding a new APN and clearing the stored data in the Google Connectivity Services and the Google Play Services in this post Google Groups. My device is working much better, not perfect, but better.
That's a step in the right direction at least. :/ I know it's not perfect, but I'm going to share it with others having some of the same problems.
I've downgraded the google connection services, and so far, for the past 2+ hours, when I take it off wifi(several times over the time period), I have had mobile data (H/LTE) signal.
That is not long enough to have complete confidence. It would be nice to have someone at Google or even T-mobile recommend this approach, though this may be sufficient?
Google promises fix for worldwide Nexus 6 LTE outage
This is only a temporary fix. I've lost data without the updated connectivity services.
This has been the most annoying experience I have ever had with T-Mobile. I spent hours on the phone with support last night trying to explain the issue. Finally I was connected to someone that actually admitted there had been a ton of complaints and then basically offered the same non working solution that I have read elsewhere. Why can T-Mobile not make an official statement and how they are working to resolve the issue??
I am traveling next week and must have a reliable phone. If it is not fixed over the weekend I will have no alternative than to get another phone and maybe change carriers. Even though I still OWE T-Mobile money for this one through the EIP program or whatever!!
Ok, after updating the connectivity services, lte is back again... So far 4 plus hours, not bad. I don't want to turn into a blogger, but.... I held off posting this until over night... My lte still connected. I'm on wifi, so i just turn off wifi and check mobile signal.
Retrieving data ...