1. When I switch from AT&T, exactly what fees will you cover ? My expectation is that switching from AT&T to T-mobile should be ZERO cost to me.
2. I already have a T-mobile SIM card in my iPad Air 2, which I can use in my iPhone 6 Plus. So I do NOT expect to have to pay for this, but instead use my existing SIM card from my iPad Air 2 in my iPhone 6 Plus. Also making the switch from AT&T to T-mobile ZERO cost to me.
3. What are the exact usage terms for mobile hotspot & tethering using a smartphone to connect a Mac, PC and iPad to the Internet via T-mobile ? This is not very clearly identified on your Phone Plans web pages. It is NOT very UN-carrier of you to HIDE this in fine print or not disclose it clearly, or perhaps at all.
Your staff in your store in Santa Clara, CA said the 2GB plan does NOT include mobile hotspot & tethering, and customers need to go up to the 6GB plan but they didn’t know what the usage terms were (limits, etc.). Frankly the store staff seemed pretty clueless, so I gave up trying to get anything useful out of them.
I searched your support content also and found instructions on using these features with many different phones, but nothing absolutely confirming if they are included in your plans.
You need to be crystal clear about: Is mobile hotspot and tethering allowed ? On which plans ? Is there a special usage limit or restrictions ? Mobile hotspot & tethering terms should be exactly the same as the plan. IE. 2Gb LTE, then, slowed to up to 2G speeds through to end of bill cycle. Your competitors handle it this way (same terms as smartphone use), for example AT&T does (I am currently an AT&T customer).
There is a fine print item on your Phone Plans page when selecting the default 2GB plan that seems to say tethering usage terms ARE exactly the same as the plan, but I’d like you to confirm because your store staff said it was not.
“Voice and text features for direct communications between 2 people. Charges apply for calls to other countries. Call forwarding only to U.S. numbers. Partial minutes/megabytes rounded up. Full speeds available up to monthly allotment, including tethering (Unlimited on-smartphone 4G LTE data option includes 14GB of tethering); then, slowed to up to 2G speeds through bill cycle. Certain uses, e.g., some speed test apps, may not count against high-speed data allotment or have speeds reduced after allotment reached. U.S. roaming and on-network data allotments differ.”