Unfortunately, this experience mirrors EVERY attempt at contacting TMobile support::
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Just wanted to check in and see if you'd found success.
Nope. I cleared everything (including ALL photos/files/videos) but the few apps I added and the bloatware I can't delete without rooting; rebooted; same results with almost 6GB free. All Messaging apps crash from certain origins, with the commonality seeming to be numbers that weren't already in my Contacts before the Marshmallow OTA upgrade.
Are you using the pre-installed messaging app?
Yes, the plain "Messages" (yellow icon).
Same result with two OTHER apps I tried (incl Google Hangouts)
Have you checked to see if that app has an updates available?
No updates available, and Samsung won't let me delete it and reinstall.
Subsequent calls to Samsung Support resulted in:
Conversation 1: go to a Best Buy and have the Samsung rep there do a "software reflash".
Done and done. Same results.
Conversation 2: "Stores don't actually DO a reflash. He did something else. Only a Samsung Repair facility can do a REAL reflash, and there isn't one in your area. You have to do a Factory Reset. (She then tells me about the Smart Switch utility, which will "back up EVERYTHING" and can reload your phone to current state if reflashed or replaced.)
Conversation 3: "You have to send it in for repair." (meaning, I have to go without a phone for 7+ days. Not. Possible.
I'd have to buy a replacement, which damn well won't be a Samsung.)
Meanwhile... I did a full backup using Smart Switch and ANOTHER using MyBackup Pro, and did the reset.
Recovery using Smart Switch's backup and restore.
Smart Switch, as it turns out, DOES. NOT. RECOVER. EVERYTHING! I lost most of my Settings, ALL of my app data, all of my home screens, etc. Nice. I lost basically everything but what was already in my Google account anyway.
I can't believe this crap. Palm had the concept of backup and restore of smartphones working PERFECTLY 15+ YEARS AGO. Several times, I replaced my device with a new or refurb model, and all it took was a Hotsync before and a Hotsync after, and everything was RESTORED PERFECTLY, and this was with devices from multiple vendors (Kyocera, Samsung, and Treo).
Supposedly, iPhones do this fine now via their cloud backup, too.
Why can't we have basic features like this just plain WORKING today?!?!
Wow, you've been through a lot and it's painful to hear you've had this much trouble with the restore. I agree it would be nice if this worked for you like it did in the good ol' days. Seems simple enough, so I'm not sure why it didn't restore everything. The Smart Switch program not installing properly is one possibility but Samsung's Support would be better equipped to make that call. As for the app messaging issue, have you received an notification about an update for the T-Mobile Tuesdays app since your previous post?
Smart Switch installed fine. In fact, it has a very nice, clean interface. It just doesn't do its claimed job.
The version of TMobile Tuesdays was/is current, according to the store.
So, now, as for our other GS5 still on Lollipop... is there a way to keep it from upgrading to Marshmallow while still allowing other OTA updates? I'm not letting this one get messed up, too.
Okay. Thanks for letting me know. You'd have to opt to complete the update when prompted for it. It shouldn't just update on it's own. I'll need to run this by my Samsung contact to see if there's been any other reports of this happening on Marshmallow. This one is an odd one and we haven't gotten any official word about this happening for GS5 users. I'll keep you posted with what I find. Thanks again for replying.