How to leave T-Mobile

jcwillia1

    I have made the decision to leave T-Mobile.  Rather than launching into a rant of reasons why, I thought we would keep this thread topical and practical.

     

    1) Do I need T-Mobile to unlock my phones?  I have two iPhone 6s 1 iPhone 5S and one iPhone 5 all with active T-Mobile SIMs at the moment.  And if yes, do I need to take these phones into a T-Mobile store and will they charge me?

     

    2) The two 6s phones are on EIP with T-Mobile - do I need to pay off the balances immediately or can I continue paying the JUMP! EIP through the duration of the lease?  It was my understanding when I started the EIP that the phone leases were separate from my T-Mobile plan.

     

    Thanks in advance.

      All replies

      • tidbits

        Re: How to leave T-Mobile

        You need to pay them off. They will not unlock them until you pay them off as well.

         

        To cancel you just port your numbers. Better to pay them off first then unlock then cancel. It'll make the logistics easier.

        • tmo_mike_c

          Re: How to leave T-Mobile

          First off, I just wanted to say it's sad to hear that you're leaving. My apologies we weren't able to keep you, but I agree with tidbits. You would need to have the phones unlocked. Paying off the phones would be the best choice but you can discuss the EIP with an account specialist before you port out.

          • drnewcomb2

            Re: How to leave T-Mobile

            If you are buying the phone on JUMP! On Demand, you can invoke the "Lifetime Coverage Guarantee". If you've had service for over 30 days, they are supposed to unlock your phones and and allow you to continue making the J.O.D. payments only, after porting your number out to another carrier/MVNO. I suggest waiting until just before the end of your service month as T-Mobile does not prorate partial months.

             

            If you are not buying via J.O.D., you'll need to pay off the phones and then request the unlock. Be sure to get the phones unlocked before you cancel service or port out.

             

            Once you meet the requirements, there is no fee for unlocking. Unlock your mobile wireless device

              • tidbits

                Re: How to leave T-Mobile

                drnewcomb2 wrote:

                 

                If you are buying the phone on JUMP! On Demand, you can invoke the "Lifetime Coverage Guarantee". If you've had service for over 30 days, they are supposed to unlock your phones and and allow you to continue making the J.O.D. payments only, after porting your number out to another carrier/MVNO. I suggest waiting until just before the end of your service month as T-Mobile does not prorate partial months.

                 

                If you are not buying via J.O.D., you'll need to pay off the phones and then request the unlock. Be sure to get the phones unlocked before you cancel service or port out.

                 

                Once you meet the requirements, there is no fee for unlocking. Unlock your mobile wireless device

                His problems isn't about coverage so it doesn't apply. 

                • jcwillia1

                  Re: How to leave T-Mobile

                  this is exactly what I remember from when I signed up.

                   

                  I didn't think the device was tied to the plan at all.  As a matter of fact they even asked me who my provider was when I  signed up - they didn't know or seem to care that T-Mobile was also where my plan was.

                  • jcwillia1

                    Re: How to leave T-Mobile

                    so I read through that page finally and it seems to lean heavily on the "30 day" aspect which I am obviously well outside.

                     

                    is there a clause to the agreement that says "hey you're a JOD and you're outside 30 days and we'll still unlock your device"?