Oh, that's sad hearing you and your wife are having signal trouble horseman1223. I have a few thoughts on what's happening. Looking at this location, I'm seeing the strongest coverage is 2G while inside a home. There's 3G/4G and even Band 12, but this will be stronger in cars and outdoors. Keep in mind, you'll need to be using Band 12 capable phones in order to connect to this frequency. What kind of phones are you using? I'd like to have you test switching them to the 2G only setting to see if it allows you to connect.
Manage your T-Mobile account